Oak Bay Medical Clinic

An ontarian, Living in oak bay since the beginning of May looking after my 94 year old mother in law. Turns out she has colon cancer and up to 12 months. My wife is here now since July so we're taking care of her mom at home. I was stung by a wasp last Wednesday and it got badly infected. I have a GP in Ontario but not here...i worked the pharmacist until he said I needed to see a Dr. I called clinics and put on the james bay waitlist but they recommended to call aroun.. someone recommended the oak bay medical clinic. I drove up, arm hot/swollen/throbbing hoping they would see me. Things seemed to be going my way until I said I was out of province. The next I heard was we dont take out if province folks. A taken a back I said is that even legal the receptionist said yes and I left. I hope Dr's across the country read this and make time to care for all Canadians.

Feel incredibly grateful to have Dr Rideout as our family physician. Couldn't ask for a more understanding and responsive doctor.

The ladies are rude, they act like they are so busy… yet it’s empty. I feel if you are person in the medical field and work as a medical receptionist you should go above and beyond for the people coming into your clinic as they are coming to your clinic since they feel something is wrong. No one is coming to the Doctor when they feel 100%. It was very sad to see how awful people can be to sick people.

I called to inquire about booking an appointment despite not having a Telus health account or doctor. The person on the phone said I had to call at 8:30am. She was very condescending and chuckled in annoyance when I asked a question. It’s difficult enough to call a medical office when you feel something may be wrong. What makes it more difficult is people with rude or condescending attitudes. People who make you feel they do not have time for you and that you are bothering them. I understand our health system is strained, I see it every day at my workplace. However, through it all, you would think we would remain caring and compassionate. This system is truly broken.

WOW! I have been so impressed with the service from this clinic over the last year. I don't have a GP but their "walk in" service has been very convenient for me. The clerks always answer the phone in a timely fashion, are very polite, and have been a pleasure to deal with over the phone during these difficult times. The doctors listen to me and show a real sense of understanding and seem to genuinely care for my well-being. A well run clinic with consistent service. Thank you!